Return and Exchange Policy

14 Day Return/Exchange Policy

Plush Lingerie is committed to excellent customer service. We understand that it can be a challenge to find the right bra when purchasing online. If you are not completely satisfied with your purchase, you can return any item that meets the requirements listed below for an exchange or refund, within 14 days.

Requirements For Returns/Exchanges

Due to the nature of our products, we reserve the right to refuse returns that do not meet hygiene requirements.

  • Item must be returned within 14 days in unworn, unwashed, and brand new condition (free of: odors including perfume, body odor, cigarette smoke; deodorant; stains; and pet hair)
  • All original packaging and tags must be included and intact
  • Panties must be tried on over a pair of your own clean underwear. Returned panties and other items with a crotch area are inspected very closely to ensure pristine condition.
  • Items must be returned in packaging that is appropriate so that it is not damaged in shipment.

 

Customers are free to use whatever method they choose to return a product, and are responsible for the cost of return shipping. We recommended using a trackable method.

How To Return Your Item for Refund or Exchange

Send your returns to:

Plush Lingerie
Attn: Returns
55 Avenue Marceau
75116 Paris
France

Processing Time

Most returns/exchanges will be inspected and processed by our Returns Department within 2-5 business days of receipt.

Exchanges

If you are exchanging, please return your item(s) along with a detailed description of the size, color, and style number of the item(s) you wish to receive in exchange. Any price difference will be charged/credited to the original form of payment when the exchange ships.

Refunds

If you are returning something for a refund, we will apply a credit to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-5 business days after your credit is applied for it to post to your account.

*Expedited shipping costs are nonrefundable.

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